Privacy Policy
Last Updated: 10 April 2025
Effective Date: 10 April 2025

This Privacy Policy explains how Holitails ("we", "us", or "our")—operated by THIRD MILLENNIUM TECHNOLOGY LIMITED (Company No. 16338980)—collects, uses, and protects your personal data when you use our platform (https://holitails.com), in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

1. Who We Are

Holitails is a UK-based service operated by:
THIRD MILLENNIUM TECHNOLOGY LIMITED
58 Panton Street, Cambridge, CB2 1HS, United Kingdom
Email: support@holitails.com

2. Information We Collect

We collect the following types of personal data about users of our platform:

• Account Data: Email address and securely hashed password
• Booking Data: Dog breed, age, gender, medical needs, behaviour notes, check-in/out dates
• Communication Data: Messages or enquiries sent via the platform
• Technical Data: IP address, device/browser information, cookies, and usage logs
• Marketing Data: Cookie preferences, analytics, and opt-in tracking

In addition to the above, we collect the following types of personal data about kennel and dog boarding providers:

• Communication Data: Name and contact information (email address, phone number)
• Business Data: Business name and address. Information about your services, availability, pricing and policies
• Media Data: Photos and media the provider uploads
• Review Data: Reviews and responses to customer enquiries

When the data on kennels and dog boarding providers is collected from public sources, we aim to inform all kennels whose data we have on our website as early as possible, and within one month of collection. For kennel and dog boarding providers who use our website, we also collect the normal personal data we collect on users, described above.

3. How We Use Your Data

• To enable you to create an account and use our services
• To help our users find dog boarding services
• To send booking enquiries to third-party kennels
• To prevent spam, abuse, or fraudulent activity
• To respond to customer support queries
• To improve website functionality and performance
• To deliver targeted advertising (only with consent)

We may use information about kennel and dog boarding providers to:

• Create and maintain public listings
• Display accurate service details and availability
• Facilitate and manage communications with pet owners
• Prevent spam, abuse, or fraudulent activity
• Support customer service and dispute resolution
• Promote featured or high-quality listings (if consent is given)
• To deliver targeted advertising (only with consent)

4. Legal Basis for Processing

• Contract: To deliver our booking and enquiry services
• Consent: For marketing and non-essential cookies
• Legitimate Interests: For fraud prevention, service improvement, platform security, and company relations.

5. Third-Party Services

We share data with third-party service providers as follows:

• Supabase: Authentication and database (UK/EU storage preferred)
• Resend: Email transmission for enquiries
• Vercel: Hosting provider (IP address via access logs)
• CookieYes: Consent management
• Information provided by kennel operators (e.g. business name, service details, contact info) may be displayed publicly on our platform and shared with users browsing or enquiring about services.
• We share users' emails, Booking data, and Enquiry data with third-party dog boarding providers to whom they submit enquiries.
• We may share anonymised data about out platform with third parties such as potential investors and partner organisations.
• We may share information with third-party service providers for analytics, marketing, and advertising purposes (only with your consent).
• We may share information with law enforcement or regulatory authorities if required by law.

Some data may be transferred outside the UK/EEA under Standard Contractual Clauses (SCCs) where required.

6. Cookies and Tracking

We use essential, performance, and analytics cookies. You can manage preferences via our cookie banner (powered by CookieYes). Marketing cookies are only used if you opt in. Learn more in our Cookie Policy.

7. Data Retention

We retain personal data only for as long as necessary:

• Account and booking data: Until account deletion or 12 months after inactivity
• Email communication: For support and legal reference, typically 12 months
• Analytics/cookie data: As per your preferences

8. Your Rights

You have rights under UK GDPR to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Withdraw consent
• Object to or restrict processing
• Port your data to another provider
• Lodge a complaint with the ICO at www.ico.org.uk

To exercise any rights, email us at support@holitails.com. Users and dog boarding providers are both entitled to these rights.

9. Security

We implement technical and organisational safeguards including encryption, limited access, and regular audits to protect your data. However, no system is 100% secure, and you provide information at your own risk.

10. Children's Privacy

Our platform is not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://holitails.com/policies. Please review it periodically.

12. Contact

If you have any questions or concerns about your privacy, contact us here:
Eduard Baroyan
Third Millennium Technology Limited
Email: eduard@holitails.com

Cookie Policy

Effective Date: 28-Mar-2025
Last Updated: 28-Mar-2025

What are cookies?

How do we use cookies?

Types of Cookies we use